IMPORTANT: Due to Covid-19, processing times for returns are taking longer than normal. Please allow 14-21 days before contacting support regarding the status of your return. Thank you for your patience.
With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
If you would like to return your items for any reason, you may do so for store credit within 14 days of when your order was received. All items are non-refundable unless damaged or defective.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt for proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
All of our items are printed to order, meaning, we do not keep any inventory. Because of this, we cannot offer an outright exchange. If you would like a different size or color, you may return your item for store credit. To do so, send us an email at firstname.lastname@example.org.
To cancel an order, you must let us know within 12 hours of when the order was placed. We will do our best to cancel any orders after this period, but once production begins, we can no longer cancel the order.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account, then contact your bank or credit card company. It typically takes some time before your refund is processed and officially posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Last Updated 1 June 2022